Orders below $25 have a shipping fee of $6.
Orders from $25 to $60 have a shipping fee of $9.
Orders from $60 to $100 have a shipping fee of $12.
Order from $100 to $150 have a shipping fee of $16.
Orders over $150 ship for free.
Orders are typically processed within 48 hours and shipping delivery times are 2-6 days.
After submitting an order, you will receive multiple emails from WooCommerce. You will receive an initial email order confirmation. Please notify us if your order confirmation does not arrive within 72 hours or if it has the incorrect information.
Once your order is processed, you will receive a second email after the order has been shipped with tracking information. We ship via UPS and the United States Postal Service, standard shipping. Do note that it is your responsibility to ensure that the address provided is one that can accept packages. We are not responsible for the safety of your packages.
We use a third-party to provide our shipping services. We are not responsible for delays in shipping, shipping timelines, or damage to your package during shipping. If you are having shipping issues, contact us at [email protected] with the subject line “Shipping” or “Delivery”, your tracking number, and a detailed description of your problem. We will work with our third-party provided to attempt to resolve your issue.
You may cancel an order any time before you have received the shipping confirmation e-mail. Send us an email at [email protected] with the subject line “URGENT – Order Cancellation”. We will provide you confirmation once the order has been cancelled and a refund of your payment within fourteen days. If we are unable to cancel your order at the time requested, we will notify you by email.
Once an order has been shipped, it may not be cancelled. No cancellations or refunds are permitted due to delays in shipping.
New Products may be returned so long as they are in the same condition as sold. If you have been sent the wrong order, email us at [email protected] with the subject line “Return – Wrong Order.” Please provide your order number, an image of the Product you received, and the date delivered. We will only accept returns for products when you notify us within fourteen (14) days of delivery. Otherwise, you waive your right to return the product. Once we have received your request, we will provide you with a shipping label or shipping instructions to return the product to us. We must receive the product back within thirty (30) days of sending you the shipping label and instructions, or you will be deemed to have chosen to keep the alternative product. We will ship you the originally ordered product within ten (10) days of receipt and inspection of the returned product. If the returned product is not in the same condition as sold (with wrapping, if originally wrapped), we reserve the right to refuse to replace your product and to refuse a refund.
If you would like to return a new Product for a refund, the Product may be returned so long as they are in the same condition as sold (with wrapping, if originally wrapped). Email us at [email protected] with the subject line “Return – Refund requested.” Please provide your order number, an image of the Product you received, and the date delivered. We will only accept returns for products when you notify us within fourteen (14) days of delivery. Otherwise, you waive your right to return the product. Once we have received your request, we will provide you with a shipping label or shipping instructions to return the product to us. We must receive the product back within thirty (30) days of sending you the shipping label and instructions, or you will be deemed to have chosen to keep the Product. We will provide you a full refund, minus any shipping costs, within ten (10) days of receipt and inspection of the returned product. If the returned product is not in the same condition as sold (with wrapping, if originally wrapped), we reserve the right to refuse a refund in whole or in part.
Used products are not eligible to be returned unless you have received the incorrect order.
If there is an error with a Product that you discover after opening a Product (missing pieces, wrong item inside box, etc.), email us at [email protected] with the subject line “Product Issues”. Please provide your order number, a photo of the issue, and the date delivered. We will try to obtain replacement parts or pieces for you from the manufacturer. If that is not possible within thirty (30) days from you notifying us of the issue, we will then be in touch about obtaining a replacement for you or putting you directly in touch with the manufacturer.
